Privacy Policy

Last Updated: April 2026

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This Privacy Policy explains how ConvaLink (“we,” “our,” or “us”) collects, uses, shares, and protects your information when you use our mobile application and services (the “Service”).

If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, phone number, email, profile photo, bio.

Contacts (optional): If you grant permission, we access your contacts to help you find people you know.

Messages & Media: Text messages, photos, videos, voice messages, documents, stickers, and other media you send.

Stories: Photos/videos you post as stories and any replies to stories.

Calls: Voice and video call data (call logs, duration, status).

Location (optional): If you share location in chat, we store the location data you send.

1.2 Automatically Collected

Device Information: Device model, OS version, unique identifiers.

Usage Data: App interactions, features used, crashes and performance logs.

Push Notifications Tokens: For FCM/APNs to deliver notifications.

Advertising Data: Advertising identifiers, ad interactions, and basic device/network signals used for ad delivery and measurement.

Purchase Data: Product identifiers, transaction status, and purchase tokens/receipts needed to validate in-app purchases.

1.3 Data from Third Parties

Firebase Services: Authentication, Firestore database, Storage, Cloud Functions, Analytics.

Agora RTC: For voice/video calls.

Ad Partners: Ad networks and mediation partners used to display and measure ads.

App Store Billing Providers: Apple App Store and Google Play for in-app purchase processing.

2. How We Use Your Information

We use your information to:

3. Sharing of Information

We do not sell your personal data.

We may share data with:

4. Data Storage & Retention

Messages, media, and stories are stored until deleted by you or removed for legal/security reasons.

Call logs and metadata are retained for functionality and safety.

We may store backups to prevent data loss.

5. Your Privacy Choices

You can control:

You may also delete content or request account deletion.

6. Permissions

The app may request access to:

You can revoke permissions at any time from your device settings.

7. Ads and In-App Purchases

Ads: ConvaLink may display ads. Ad partners may process identifiers and usage signals to deliver, personalize (where allowed), and measure ads.

Your Ad Choices: You can limit personalized advertising through your device settings (for example, iOS “Allow Apps to Request to Track” and Android ad personalization controls).

In-App Purchases: Premium features may be offered as in-app purchases. Payments are processed by Apple App Store or Google Play, not directly by ConvaLink.

Purchase Information: We receive limited purchase metadata needed to activate, validate, and restore your premium access.

Refunds: Refunds are handled under the applicable App Store or Google Play billing policies.

8. Children’s Privacy

The Service is not intended for children under 13 (or under 16 in certain regions).

We do not knowingly collect data from children. If you believe a child has provided data, contact us.

9. Security

We use industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Your data may be stored and processed in countries outside your own, including where our service providers operate.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of major changes by app notice or update.

12. Contact Us

If you have any questions or requests, contact us:

Email: support@convalink.com

Company: MuslimWis